Refund policy

We are unable to accept return on any items that are personalised or customer made to your size or design requests 

You can always contact us for any return question at Rachaelspersonalised@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. we are unable to refund or replaced damaged item that have not been reported with 72 hours of delivery. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Any other faults or issues need to be reported with 30 days of purchase after this time we are no longer able to resolve issues on orders. Please check orders upon arrival.